Warranty Assistant
Memphis, Tennessee•Full-time
About the Job
Monday-Friday (8 AM to 5 PM); Absolutely No Weekends!
Summary Description:
The Warranty Assistant helps prepare, record and submit warranty claims and reconciles them accordingly. Assists in processing warranty claims in a timely manner and processes all warranty paperwork to ensure proper documentation. Verifies criteria required by factory or distributor.
Major Duties and Responsibilities:
- Processes and tracks all warranty RMA’s for customers.
- Verifies criteria required by factory or distributor to process warranties.
- Processes warranty claims in a timely manner for all three locations.
- Submit claims quickly and efficiently.
- Processes all warranty paperwork to ensure proper documentation.
- Maintains communication with customers about warranties.
- Processes and tracks all warranty returns to the vendor with proper information.
- Maintains regular communication with the vendor.
- Maintains warranty spreadsheet for tracking warranties through the entire process.
- Reconciles all warranty receivables with payments through the appropriate accounting schedule.
- Posts warranty credits on the computer.
- Resubmit all rejected claims promptly or receive authorization to write them off.
- Follows up on payment of outstanding claims.
- Assists with telephone duties as needed.
- Performs office/clerical duties daily once the warranty is current.
- Performs other tasks as required by Upper Management.
Qualifications and Job Requirements:
- 2+ years of experience in working with warranties.
- Prior experience in the automotive industry is a plus.
- High School Diploma or GED Equivalent.
- Ability to speak and listen effectively.
- Customer Service experience.
- Numeric abilities and problem-solving skills.
- Excellent interpersonal and team management skills.
- Excellent organization and project management skills.
- Strong attention to detail and quality output.
- Analytical Thinker.
- Excellent written and verbal communication skills.
- Proficient with computers.
Physical Demands:
- The noise level in the work environment may become loud.
- Required to frequently communicate with customers.
- May be required to constantly position self to bend, stoop, crouch, reach.
- Required to consistently operate a computer and other office equipment.
- Is occasionally exposed to airborne particles.
Commitments:
- Treat all employees and customers fairly, courteously and with dignity.
- Maintains positive relationships with customers, and other employees.
- Arrive early, be flexible, and available.
- Focus on Quality & Service.
- Be neat and clean.
- Demonstrate an interest in growing the business.
NO HEADHUNTERS AND SOURCING FIRMS.