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Are you looking for a company that believes in Work-Life Balance? A family-owned business that has been in existence since 1959. A family-owned, people-first company that cares about its employees, and not just the bottom line.

Are you a go-getter who loves a challenge? Do you have experience in Heavy Duty Sales? If you said yes, then look no further. MSP Diesel Solutions is the place for you. MSP Diesel Solutions believes in working as a team for the benefit of the company and its employees.

Our Mission Statement:
“MSP Diesel Solutions will provide quality, dependable service while exceeding all of our customer’s expectations.”

Monday - Friday, 8 AM - 5 PM. Saturday's off to spend time with your family or to do the things you enjoy. Who wouldn't love that? ABSOLUTELY NO WEEKENDS!

Summary Description:

Assists customers and solicits additional sales; charges out merchandise and makes necessary entries to the inventory control system; distributes special order parts; receives warranty parts; maintains shelf stock; keeps counter clear, clean, and neat.

Major Duties and Responsibilities:

Greets customers promptly and courteously.
Answers telephone promptly and minimizes hold calls.
Take orders over the phone.
Maintains customer addresses, telephone numbers, etc. up to date.
Attempts sales of additional items, parts, and/or accessories.
Ensures that the technician and customer receive parts in a timely manner.
Maintains communication with customers regarding their parts.
Enters required information in the inventory control system.
Receives warranty parts and ensures that defective merchandise is properly tagged with the correct date and numbers.
Answer’s customer’s questions about pricing, products, availability, and product features.
Ensures cleanliness of products and counterpart areas is clean and orderly.
Ensures display areas are presentable and encourages sales.
Ensures that product catalogs are current.
Read catalogs to determine new parts on the market.
Assists customers in locating parts.
Ensures all necessary parts are stocked and ready for purchase.
Determines replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
Locates other vendors who have the part if it isn't carried in-store.
Recommends substitute parts if parts are available.
Examine parts for defects and exchange defective parts.
Check out customers via cash or credit card authorization.
Maintain inventory of stock and replenish when needed.
Measure parts, using precision measuring instruments to determine whether similar parts may be machined to the required size.
Mark and store parts in the stockroom according to the prearranged system.
Maintains ongoing effective communication with customers about the status of their parts.
Maintains an updated call log of part inquiries from phone calls.
When working the parts counter, follows prescribed cash, credit transactions, and batch and ensures that OEROB is completed daily.
Processes cores, warranties, and new return merchandise as required at a point of sale.
Ensures that OE tickets are maintained daily.
Uses equipment and resources safely and proficiently.
Keeps updated merchandise material in an organized state.
Keeps himself/herself groomed per MSP guidelines.
Verifies receiving documents.
Responsible for all kit functions.
Responsible for accurately and efficiently assembling items into a pre-determined kit.
Responsible for ordering parts for kits.
Responsible for working with and establishing a rapport with parts vendors.
Responsible for labeling kits and kit parts with appropriate information.
Responsible for adhering to the correct kitting, and parts/paperwork tracking procedures.
Ensures kitting is accurate and updated in the Sx.enterprise system to include the contents and status of each kit.
Responsible for receiving parts and verifying accuracy.
Responsible for ordering core and returning core.
Responsible for handling warranties.
Responsible for creating RGA for warranty items.
Responsible for creating OE tickets for POs.
Responsible for working with the warehouse team to ship kits.
Assists as needed with customer ROs.
Performs other tasks as required by the General Manager or Upper Management.

Qualifications and Job Requirements:

High School Diploma or GED Equivalent.
Ability to speak and listen effectively.
Customer Service experience.
Basic computer skills.

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Apply for Heavy Duty Inside Parts Salesperson at MSP Diesel Solutions